Privacy Policy
Last updated: October 2025
Welcome to Château du Loroux. Your privacy and trust are very important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or contact us to enquire about stays, weddings, or events.
By using this website, you agree to the terms outlined below.
1. Who We Are
Château du Loroux is a private estate and hospitality venue located in Vernantes, France.
For any privacy-related questions, you can contact us at:
Email: contact@chateauduloroux.com
2. Information We Collect
We only collect the information necessary to provide our services and respond to your enquiries. This may include:
Personal details: Name, email address, phone number, and address.
Booking or enquiry details: Type of event, number of guests, dates of stay, and any specific requests.
Website usage data: Through cookies and analytics tools, we may collect non-identifiable information such as IP address, browser type, country, and pages visited.
We do not collect or process sensitive personal data (such as health or financial details) unless it is necessary for a specific booking or legal requirement.
3. How We Use Your Information
Your data is used solely to:
Respond to enquiries and provide quotations.
Process bookings and manage guest communications.
Improve our website experience and service quality.
Send updates, offers, or newsletters (only if you opt in).
We will never sell, rent, or trade your information to third parties.
4. Legal Basis for Processing
We process personal data under the following lawful bases (as per GDPR):
Consent: When you submit an enquiry or subscribe to our newsletter.
Contractual necessity: When information is required to confirm or manage a booking.
Legitimate interest: To maintain our relationship with clients and improve our services.
5. How We Store and Protect Your Data
All personal data is securely stored and accessible only to authorised Château du Loroux personnel.
We implement appropriate technical and organisational measures to prevent unauthorised access, alteration, or disclosure of your data.
6. Data Retention
We keep your data only for as long as necessary to fulfil the purpose for which it was collected or to comply with legal obligations.
Enquiry data: retained for up to 12 months.
Booking records: retained for up to 5 years after your stay or event.
Newsletter data: retained until you unsubscribe.
7. Your Rights (GDPR)
Under the GDPR, you have the right to:
Access your personal data.
Request correction of inaccurate information.
Request deletion of your data (“right to be forgotten”).
Withdraw consent for marketing communications at any time.
Lodge a complaint with the CNIL (Commission Nationale de l’Informatique et des Libertés) if you believe your data has been misused.
Requests can be made by contacting: contact@chateauduloroux.com
8. Cookies & Analytics
Our website uses cookies to enhance browsing and analyse performance.
Essential cookies: Necessary for website functionality.
Analytics cookies: Help us understand visitor behaviour (via Google Analytics or similar tools).
Marketing cookies: Only used if you consent.
You can manage cookie preferences at any time through your browser settings or our cookie banner.
9. Sharing of Information
We may share your data only with trusted service providers who help us deliver our services — for example, website hosting, email systems, or booking management tools.
All third parties operate under strict confidentiality agreements and GDPR compliance.
10. Links to Other Websites
Our website may contain links to third-party sites (such as photographers, caterers, or tourism services). We are not responsible for the privacy practices or content of those sites.
11. Updates to This Policy
We may update this Privacy Policy periodically to reflect legal, technical, or business changes. The updated version will always be available on this page, with the revision date indicated at the top.
12. Contact Us
If you have questions, concerns, or wish to exercise your data rights, please contact: contact@chateauduloroux.com
Château du Loroux – Vernantes, Maine-et-Loire, France